Training and development

Learning that builds confidence for work.

Choose the pathways, subjects and delivery options that fit your people. Your choices are saved as you browse and carried into your enquiry.

Explore learning pathways

Choose a pathway

Useful knowledge. Practical skills. Clear next steps.

Each pathway includes a focused curriculum, with course choice and delivery shaped around the learner, role and organisation.

01 · Care & support

Healthcare and Social Support

Build confident, person-centred practice, safer everyday decisions and clearer records.

What you’ll build

Awareness of care, safeguarding and professional responsibilities
More confident communication, documentation and escalation
Practical foundations for quality and improvement conversations

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Select all Healthcare and Social Support subjectsOr select individual subjects below.

Person-centred care and Care Certificate foundations
Adult safeguarding, Mental Capacity Act and DoLS awareness
Dementia, learning disability and autism awareness
Medication awareness, infection prevention and record keeping
Quality assurance, governance and improvement

Best for: care and support workers, administrators, senior carers and managers.

Add this pathwayAdds your selected Healthcare and Social Support subjects to your learning selections.

02 · Digital skills

IT and Digital Skills

Help people use workplace technology productively, securely and with more confidence.

What you’ll build

Everyday digital confidence and efficient ways of working
Safer handling of information and better cyber awareness
Practical skills for communication, collaboration and change

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Select all IT and Digital Skills subjectsOr select individual subjects below.

Digital essentials for work and remote collaboration
Microsoft 365 productivity
Cyber security, data protection and information governance
Digital records and customer communication
AI literacy and responsible use

Best for: administrators, managers, customer-facing teams and individual learners.

Add this pathwayAdds your selected IT and Digital Skills subjects to your learning selections.

03 · Improvement

Business Process Re-engineering

Give teams a practical toolkit for clearer workflows, evidence-led decisions and lasting improvement.

What you’ll build

Ability to map work, identify bottlenecks and clarify ownership
Structured problem-solving and better performance measures
Confidence to introduce change with staff engagement

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Select all Business Process Re-engineering subjectsOr select individual subjects below.

Business process improvement fundamentals
Process mapping and workflow design
Lean problem-solving and root-cause analysis
Operational performance and KPI essentials
Change management and customer journey improvement

Best for: owners, managers, supervisors and improvement teams.

Add this pathwayAdds your selected Business Process Re-engineering subjects to your learning selections.

How learning is delivered

Choose the right level of support.

Online knowledge course

Focused 45–90 minute learning for awareness, induction and refreshers.

Self-paced learningComplete flexibly around the learner’s schedule.Live online learningJoin a guided session with a trainer.

Blended learning

Online knowledge paired with practical trainer-led practice and observation where a role needs demonstrated competence.

Trainer-led practiceBuild confidence through guided application.Observed competency optionFor roles where practical competence must be assessed.

Workshop / team programme

Interactive sessions shaped around your context, scenarios and improvement goals.

Half-day workshopFull-day programmeTailored programmeDesigned after a short scope review.

A certificate of completion is provided only where included. Completion of online learning alone does not authorise practical or clinical duties; employers remain responsible for supervision, competency assessment and refreshers.